Having a close relationship with the customer is always a good idea. But with that relationship comes risks. Most projects could use a knight in shining armor to protect their product's future. Discover how a product champion can help your organization stay focused on the customer without losing sight of the big picture.

Many managers believe that overtime, even extended overtime is a good thing, and will help a project make progress. However, most technical people who try to work more than two weeks of overtime make huge numbers of mistakes. Often, they don't realize the mistakes and have already wasted a lot of time and money.

Miscommunication is at the heart of most software defects. Being knowledgeable about a company as a whole, and not just about the specs of a particular project, is just one more way to safeguard against failures. Read on as Elisabeth Hendrickson explains the importance of technical people staying informed about business strategies.

People tend to gravitate toward what they feel comfortable with. This is also true when it's time to choose a testing methodology. Is a particular personality more suited to software testing than another? In this issue's "Technically Speaking," Brian Marick explores this possibility.