People & Teams

Some people freely admit that they're not good listeners. But many who claim to be good listeners aren't. That's because they fall short in a critical aspect of listening. In this week's column, Naomi Karten offers ideas and examples that will help you be-and be perceived as-a good listener.

Esther Derby has been thinking about trust in the workplace a lot lately, and the absence of trust, too. When she asks people what it's like to work in a group where people trust their managers, they tell her information flows freely, conflict is productive, and that they can tell their managers what they think without fear of retribution. On the other hand, when trust is absent, people hide information, look out for themselves, don't bring up new ideas, and withhold effort.

Back in the day of cross-Atlantic boat travel, luggage that wasn't needed during the long journey was labeled "Not Wanted on the Voyage" and stowed away below decks. In this column, Fiona Charles suggests that testers can also be viewed as heavy baggage and not exactly welcome by some parties during the journey of software development. To understand why others might think this way, Fiona takes a good, hard look at what testers do that could possibly make them undesirable team mates.

Teamwork, no matter the intentions at the start of any agile project, can be derailed by even the smallest factors. Learn how to identify the five dysfunctions of a team so that your team can address them and avoid letting them grind your production to a halt.