People & Teams
Better Software Magazine Articles
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How Technical Support Is Like a Pain in the Neck Payson Hall looks closely at the unique idea of not just providing better service to clients, but changing the client's perception of what defines good or bad service. We've gotten so used to "normal" that we've lost the ability to appreciate it. But this can be changed. |
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Leverage Reverse Mentoring to Positively Impact Your Organization Introducing a reverse mentoring program provides employees and managers benefits beyond simply learning a new technology or skill. |
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Is There a Quality Spectrum? A letter from the Better Software magazine editor. |
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The Half-Life Of Trust There is definite asymmetry between building trust and destroying trust. While building trust can be complex and time-consuming, destroying trust can be done in one simple instant. |
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Move Your Career Forward Often we spend too much time analyzing or agonizing about where to go in our careers and too little time moving forward. This article provides a few practical tips to break out of career analysis paralysis and start taking the steps that will build forward momentum behind your career. |
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Creative Agility Many new products being developed require the contribution of artists and other such "creatives," but artists often view the creative process as an organic thing that cannot be analyzed, dissected, or reduced to a set of defined practices without killing it. This article explores barriers such as these to the introduction of agile methods and how these barriers can be overcome. |
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Once Upon A Retrospective Children can teach us some extremely profound things--often when we least expect it. Jennitta Andrea shares sage advice about project retrospectives that she learned while perusing the well-known children's stories on her daughter's bookshelf. These insights will help improve the way you plan, facilitate, and participate in project retrospectives. |
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Content (and Creativity) Is King in 2012 A letter from the Better Software magazine editor. |
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Learning For Agile Testers, Part 2 In part one of our Learning for Agile Testers series, we addressed general "thinking" skills that go beyond technical competence and how learning these enhances the value you contribute. In part two, we discuss some specific technical skills that benefit testers and how to acquire them. |
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Software Project Managers: Know Your Business Case Many professionals in the software industry chose to pursue software to avoid business schools and MBAs. In this article, Payson explains that some of that "Business BS" can be useful both tactically and strategically to software project managers. |
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